Privacy policy

At Toporun, we are committed to protecting the privacy of any information you provide to us as our valued customer. We take all reasonable precautions to protect your personally identifiable information from loss, misuse, or unauthorised access. In dealing with your personal information, we will fulfil all obligations applicable to us under Australian law.

DETAILS WE COLLECT FROM YOU

When you visit our site or get in touch with us, we, and the third-party providers we engage, may collect the following information:

  • Your name, email address, contact number, billing and delivery address, and demographic information.
  • Information about your device, browser, IP address, and general location.
  • Details about the pages you visit on our site and the products you view.

We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

OUR USE OF YOUR INFORMATION

We will not sell or distribute your Personal Information to third parties unless we have your express consent or are required by law to do so. The information we collect is used for the following purposes:

  • Processing, fulfilling, and delivering your orders.
  • Responding to enquiries you submit via our customer service channels.
  • Sending you marketing correspondence via our newsletter (if you have explicitly opted-in).
  • Conducting business analysis, reporting, and market research.
  • Continuously improving our products, services, and your overall experience.

We partner with trusted third parties to manage payments, advertising, and marketing. Some of your Personal Information may be processed by these partners on our behalf, which could involve data being hosted outside of Australia. By placing an order or opting into our communications, you consent to the use and storage of your information as outlined in this policy.

Furthermore, when you subscribe to our marketing database, you consent to our use of your Personal Information (such as your name and email address) for marketing purposes. This includes, but is not limited to, sending you newsletters, competition details, and promotional offers via email, SMS, social media, and postal mail.

OPTING OUT

You can opt-out of receiving any marketing communications from us at any time by clicking the 'unsubscribe' link at the bottom of every marketing email we send. Please note this does not apply to transactional emails related to your orders or customer service enquiries.

You can also manage the marketing you see on platforms like Facebook or Google by adjusting your ad preferences within those services. We will store your data for as long as your account is active or as long as needed to provide you with services and as required by law.

Minors Under the Age of 16

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Site, register, make purchases, or provide any information about yourself. If we learn we have collected personal information from a minor under 16 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 16, please contact us.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We reserve the right to change this policy at any time. We will notify you of any changes by posting the new Privacy Policy on our Site.

Access to Your Information

You may request access to the personal information we hold about you at any time by emailing us at support@toporun.net. We will deal with all such requests as quickly as possible.

Your Consent

By using our Site, you signify your consent to this Privacy Policy and our collection and use of your information as described herein. Continued access and use of the Site without acceptance of the terms of this policy relieves Toporun from responsibility to you.

CONTACTING US

If you have any questions about this Privacy Policy, believe any information we hold about you is incorrect, or wish to make a complaint, please contact us at:

Email: support@toporun.net