Shipping Policy

Thank you for your interest in Toporun and our unique Zaohong Zaole Jujube Cola! We are thrilled to share a taste of China with Australia. This policy outlines all the important details about how we get your orders to you.

1. Shipping Destinations

We currently ship throughout Australia. Please allow extra processing and transit time for deliveries to remote areas (e.g., Northern Territory, Tasmania, and Western Australia outside major metros).

2. Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after we receive your order confirmation and payment. Please note that orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Options & Costs

We are committed to providing reliable and cost-effective shipping options. Shipping costs are calculated at checkout based on the weight of your order and your delivery destination.

Please note: These are estimated transit times after your order has been dispatched. Delivery times may be impacted by factors beyond our control, such as carrier delays or weather conditions.

4. How Will I Know When My Order Is Shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email that includes your tracking number. You can use this number on the courier's website (e.g., Australia Post) to follow your package's journey to your doorstep.

5. What If I'm Not Home?

For Standard Shipping, the courier will typically leave your parcel in a safe place if it is safe to do so (e.g., covered porch). If no safe location is available, they may leave a card with instructions for collection from a local post office.

For Express services requiring a signature, if you are not available, the courier will follow their standard redelivery or pick-up procedure.

6. Damaged or Lost Packages

Damaged Package: We take great care in packing your products to ensure they arrive safely. However, if your box appears significantly damaged upon delivery, please refuse the delivery or contact us immediately at support@toporun.net within 24 hours with photos of the damaged box and products.

Lost Package: If your tracking information has not updated for an extended period or the estimated delivery date has passed significantly, please contact us, and we will initiate an investigation with the shipping carrier.

7. Returns & Refunds

Due to the nature of our products being consumable food and beverage items, we do not accept returns or offer refunds for simple change of mind.

Your satisfaction is our priority. If there is a genuine issue with your order (e.g., faulty product, wrong item received), please contact us within [例如: 7天] of receipt, and we will be happy to find a solution for you. For more details, please see our Returns & Refunds Policy.

8. Contact Us

If you have any questions about shipping that weren't answered here, please don't hesitate to reach out to our friendly customer service team at: support@toporun.net.

We aim to respond to all inquiries within [1-2] business days.